1. Parties and scope
Party A is the client (the patient or the person legally acting for the patient). Party B is Chengdu Meijiakang Medical Management Co., Ltd., trading as MedBridge Shanghai. Party B provides facilitation services: case assessment coordination, hospital introduction, appointment scheduling, medical visa invitation support, interpretation and travel logistics advice. Party B is not the treating institution.
2. What Party B delivers
| Deliverable | Standard | Timing |
|---|---|---|
| Written physician impression | Based on records you submit; states whether assessment is possible and which department should lead | 3-5 working days after complete records are received |
| Hospital arrangement | Confirmed appointment with a licensed TCM hospital and named physicians | Subject to hospital availability |
| Visa invitation letter (S2) | Issued through the hospital for medical-treatment visa applications | Normally within 5 working days |
| On-site coordination | Interpreter, registration, payment guidance at the hospital cashier | During your stay |
| Follow-up summary | Discharge summary translation and aftercare notes | Before departure |
3. What Party B never does
- It does not diagnose, prescribe, needle, or perform any clinical act.
- It does not guarantee clinical outcomes, cure rates or symptom relief.
- It does not charge commission from hospitals for referrals, and it does not mark up medical fees.
- It does not choose a hospital for you on commercial grounds; the choice follows your clinical need and your consent.
4. Fees
Medical fees are paid directly to the treating hospital at its published rates, and receipts are issued by the hospital. Party B charges only its own service fee for facilitation, which is quoted in writing before you commit and is separate from medical fees. Programme packages (for example the 7-day wellness camp, 14-day pain-management camp, 21-day conditioning programme) include the items listed in their written quotation; anything not listed is charged separately by the hospital.
5. Your obligations
- Submit truthful, complete medical records and disclose all current medication, including anticoagulants and immunosuppressants.
- Comply with Chinese law, hospital rules and visa conditions during your stay.
- Pay hospital fees and service fees as agreed, and hold valid travel insurance covering your stay.
6. Changes, cancellation and refunds
If the hospital declines the case after record review, Party B refunds its service fee in full and explains the reason in writing. If you cancel before appointment confirmation, the service fee is refunded minus documented third-party costs already incurred (for example translation or visa filing fees). Once treatment has begun, hospital refund rules apply to medical fees.
7. Liability and dispute resolution
Party B is liable for the diligent performance of the services above, not for clinical outcomes. Either party may terminate for material breach with 7 days written notice. Disputes are first resolved by negotiation; failing that, by arbitration or litigation at the competent court in Chengdu, Sichuan, under the laws of the People’s Republic of China.
MedBridge Shanghai / Chengdu Meijiakang Medical Management Co., Ltd. · Phone & WhatsApp +86 138 1783 1623 · Email [email protected] · WeChat Kevin_cheng · Telegram @Medbridgeshanghai
ICP filing: 蜀ICP备2026024704号 · Operator: Chengdu Meijiakang Medical Management Co., Ltd. · Unified social credit code 91510107MA6ACY3X4N