Before you come
- Can I get an opinion without travelling? — Yes. Send reports and imaging; a treating hospital physician reviews them and you receive a written impression in 3-5 working days. This is free.
- Do I need a diagnosis before applying? — No, but the more records you send, the more specific the opinion. A named diagnosis helps the hospital route your case to the right department.
- Which conditions do you most often arrange care for? — Chronic pain and musculoskeletal conditions, post-stroke rehabilitation, sleep and stress-related conditions, digestive complaints, gynaecological and fertility support, and supportive care alongside conventional treatment.
- Can TCM replace my chemotherapy? — No. Never. TCM can be supportive care alongside oncology treatment, and it must be coordinated with your oncologist.
- How long should I stay? — Most arrangements run 7 to 21 days. A first visit is usually short, mainly for assessment; longer courses are for rehabilitation.
Practicalities
- Do the physicians speak English? — Many hospital international departments work with interpreters; we provide interpretation throughout your visit.
- What visa do I need? — A medical-treatment visa (S2) is the usual route. The hospital issues the invitation letter, normally within 5 working days once the case is accepted.
- Can I bring a companion? — Yes, and we can arrange accommodation for two. Companion travel costs are not covered by insurance.
- Is herbal medicine included? — In programme packages, yes, as listed. Outside a package, herbal prescriptions are charged by the hospital pharmacy per formula.
- What if I need to cancel? — Before appointment confirmation, our service fee is refunded minus documented third-party costs. After treatment begins, hospital refund rules apply.
Money and trust
- Do you take commission from hospitals? — No. Every supplier agreement prohibits it, and it is written into our fee transparency page.
- Are prices on this site final? — No. They are planning references. The hospital’s published schedule and your written quotation govern.
- Can I pay in my own currency? — Hospital fees are settled in CNY. Your facilitation fee can be quoted in CNY or USD.
- What if the hospital declines my case? — We refund the full facilitation fee and explain the reason in writing.
If your question is not here, ask through the case review form or contact us directly: +86 138 1783 1623 · [email protected] · WeChat Kevin_cheng.