What we collect
- Contact details you submit in the case review form: name, phone / WhatsApp / email, country of residence, main complaint, how long you have had it, and your written question.
- Medical records you voluntarily send later (reports, imaging, prescriptions) so a treating hospital can assess suitability.
- Technical data from this website: page path, interface language, referring page, browser user agent. We do not run advertising trackers on this subsite.
Why we hold it
Your enquiry data is used to (1) reply to you, (2) prepare a written physician impression within 3-5 working days, (3) coordinate hospital appointments, visa invitation letters and interpretation if you decide to travel. We do not sell, rent or trade personal data.
Who sees it
- Our coordination team in Shanghai.
- The treating hospital and its licensed physicians, once you agree to a review.
- No one else, unless a law or a competent authority requires disclosure.
How long we keep it
Enquiries that do not become a treatment arrangement are retained for 24 months and then deleted. Records tied to actual treatment follow the retention rules of the treating hospital and of Chinese medical-record regulations.
Your choices
You may ask us at any time to confirm what we hold, correct it, or delete it. Write to the email below and we will action the request within 15 working days, except where a statutory retention duty applies.
MedBridge Shanghai / Chengdu Meijiakang Medical Management Co., Ltd. · Phone & WhatsApp +86 138 1783 1623 · Email [email protected] · WeChat Kevin_cheng · Telegram @Medbridgeshanghai
ICP filing: 蜀ICP备2026024704号 · Operator: Chengdu Meijiakang Medical Management Co., Ltd. · Unified social credit code 91510107MA6ACY3X4N